This is my 3rd headphone set I’ve tried to get working on my work laptop, and my 3rd headset I am returning. The previous two had no dongle and while connected to the laptop when I ran Zoom or Teams, I got a buzz, the laptop locked up then my connection to the headset was severed.
This one has a dedicated dongle. It connected almost immediately, setup was a dream! Then I launched/tested on Zoom & Teams video conferencing. Also worked. Recipients stated I was extremely clear. The sound was great too.
Then I noticed I heard in the distance someone doing yard work. I shouldn’t have, as I have (supposedly) noise-canceling headphones. I looked at the headset controls, then the manual. No button or switch to activate NC. The manual says it has noise canceling, but now how it works.
I had to go to their website for support. First, this model isn’t even listed on their site. That should be a warning sign. After a few minutes of searching, I went to the FAQ and saw an entry about NC. Their answer is NC is passive and uses “AI” technology to determine if it needs to be active or not, *when using your microphone*. So if you have your headset on, but not in a video conference or anything, it won’t come on no matter how much noise is going on around you. BIG negative for me.
Then the sound itself. It seems the headset goes into “standby” or “sleep mode” often. Because when, say when I get an email notice sound) there’s a split-second delay in the sound, missing the initial part of that chime while it “wakes up”. Between this and starting music or YT videos, that initial delay makes it feel like you’ve been on mute and unmuted during the play. Very distracting for me.
Overall for the money, this has two huge shortcomings of this headset. So now I’m returning my third set and searching for a fourth.