E Tronic Edge Phone Holder for Running, Cell Phone Arm Bands with Reflective Logo, Phone Strap Armband Fits iPhone and Android, Use for Running, Walking, Hiking and Biking, Pink Medium

I have a 13.5″ bicep circumference and a samsung galaxy S9 Plus with an ultra thin case. On the video it said use medium for 10-14″ biceps and large for 14-16″, so I bought the medium size one. Unfortunately, I found that a bit too snug for my liking. While I could technically get my phone in there (by putting it in the sleeve first, then basically forcing it up my arm), it would be extremely difficult to take it out of the sleeve if I needed to pick up a call or answer a text and forget about it if you have a smart watch – would need to take that off to take the sleeve off to then take the phone out. Regardless I figured I only needed it to hold by phone while I ran so it wasn’t a big deal and I was quite happy to let it be.

Then comes the excellent customer service to the rescue! They reached out to find out how the size fits, I explained the situation, told them it was fine but they offered to send me a replacement anyway and wow! Definitely should’ve gone with the large – now I can actually reach in and grab my phone if i need to while i’m running at a slower pace or if i’m doing intervals and walking for a bit. Truly awesome on their part!

As for the phone, i’m not sure if you can use the touch screen through the sleeve as I haven’t tried that – don’t think it would matter anyway because you can’t really see inside. And the phone does get a bit sweaty inside but pretty sure all cases/sleeves will do that.

Anyway, great sleeve, great feel, great looks – would definitely recommend!

Bought this so I could listen to my music while running. It does that very well. My Android phone fits into the pocket securely and the armband stays in place. There is no place for keys nor ID unless you try to cram them in with the phone – I am not going to do that. But being able to hear my music comfortably while running is a huge plus. Recommend.

Great value

UPDATE (4/8/2019): A huge “great job!” to customer service at E Tronic Edge. I sent them feedback and they responded within a couple of hours apologizing for the inconvenience and sent me another unit. Because of how small the medium was and how large my phone is with the case, I went ahead and got the XL. There are still a few issues, but the band works, stays on my arm, and feels great.

REASON FOR -1 STAR: The material feels fantastic, is soft, and doesn’t get “grime” on it when you sweat and put it to good use. That’s a great thing but also has a draw-back. Even with a properly fitting unit, it still tends to slide down my bicep a bit. I actually tried taking thread-and-needle to it and sowing a little taper into the seem and it really is just the material combined with the impact of running. Honestly, if I was doing yard work, lifting weights, or on a machine at the gym, I doubt I’d have any of these issues. As I got this primarily for running, I took a star off due to this issue.

REASON FOR ANOTHER -1 STAR: That zipper, man. It’s just too small. I actually can get the phone on if I put it in sideways (meaning rotated 90 degrees from how it’s suppose to sit). You turn basically get three corners of the phone in the pocket and use the elasticity in the spandex material to “walk it into the pocket” in the correct orientation. Not perfect, but it works. Because it works it doesn’t make sense to ding it too much, especially since I’m putting a large device inside, but it is a bit of a hassle.

NOT DEDUCTING A STAR, BUT BUYER SHOULD BE AWARE: This is NOT a ding on the product because if you’re purchasing this sort of thing you should just be aware of the basic form-function, but just keep in mind that you can’t access the screen while it’s in a pocket (obviously). That’s going to be true of ANY device like this, but since it’s so difficult to get the phone in-and-out of the zipper, the inaccessibility to the device is more pronounced if I happen to get a call while out for a run. If you had an iWatch or something like that, this probably wouldn’t be an issue.

Overall, still pretty happy with the product. Worth the buy.

===ORIGINAL REVIEW, BELOW===

I got my phone armband today and the material and quality seems extremely good. The zipper is smooth and I suspect it will last quite a while.

Unfortunately, the unit is incredibly small. As an engineer, I tend to get a bit obsessive over measurements so I measured my arm at 13 inches at its widest. When I got the sleeve, the inside dimension appeared only 9” which would mean the material would need to “grow” an additional 5”. It definitely does not.

It’s worth noting that my phone definitely does not fit in this sleeve (iPhone 8+), but due to the unit not even fitting around my arm it’s a bit of a non-issue.

Reviews for customer service appear to be outstanding, so I will update this review as I get the issue resolved. The quality is great and the material is very comfortable, so I hope things work out. Just be aware that you may need to “go up a size” when ordering. I’m even considering going up two sizes due to the extreme degree to which the sizing was off.